Help9 questions

Questions & answers

Answers about ordering, product data, finishes and care. Cannot find yours?

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01How can I buy ASPEN products?

Send us an inquiry with the product codes you are interested in, or contact one of our dealers. You can send an inquiry from any product card or from the Contact page.

02Where can I find the specifications of a product?

Each product card on the website shows its code, dimensions and key specifications, such as cartridge, connection size or weight. The full details are also in the catalogue.

03Which finishes are available?

The collection uses eleven finish codes: CP, MB, GD, NB, BG, AN, RGM, BN, WH, MGY and AG. Availability differs by product and is shown on every product card. See the Finishes page for the full palette.

04Can I see a finish sample?

Colours on screen can differ from the real surface. Please contact us and tell us which finishes you would like to compare.

05How should I use the product codes?

Product codes are written exactly as in the catalogue, for example ASP-TOILET MIXER-540. Please use the full code in inquiries, so we can identify the product and finish correctly.

06Are the prices on the website final?

The prices shown are catalogue list prices in US dollars. For a quotation for your project or region, please send an inquiry.

07Do you offer products for the kitchen?

Yes. The Kitchen mixers family includes kitchen mixers, a three-piece sink mixer and a wall-mounted pot filler.

08How can I become a dealer?

Visit the Dealers page and send the application form. We will contact you to discuss the next steps.

09How should I clean ASPEN products?

Use a soft cloth, water and a mild soap, and avoid abrasive or acidic cleaners. More advice is on the Care & Warranty page.